The Samanaga Diaries
The Samanaga Diaries
Blog Article
Thompson ongoing, “We think that a powerful, market-main ITSM Alternative presents us One more compelling product to enhance our power to provide IT experts in corporations of all measurements although meaningfully expanding our full addressable sector, including extra cross-provide possibilities in our big and growing purchaser-base of more than three hundred,000 prospects.”
“Deploying an staff service management frame of mind, coupled by having an organization-wide provider desk System that supports it – like Samanage -- may help maximize staff efficiency and better connect employees to their customers. We are enthusiastic about the chance to provide our goods along with the achieve and strength of SolarWinds to help IT corporations in corporations of all sizes to obtain greater business results.”
Another, who at any time wants to dig into piles of warranties? We don’t, so we like that Samanage delivers guarantee aspects quickly when we want it.
Samanage, an extensive IT service administration Remedy, stands out as a sturdy contender In this particular arena. However, the suitability of any software package hinges on its power to align using your precise organizational requirements.
SolarWinds (NYSE:SWI), a leading provider of potent and cost-effective IT administration software package, these days announced that it's got signed an arrangement to acquire Samanage, a highly reviewed and very rated IT services desk Alternative organization located in Cary, NC. Over the past 7 years, Samanage has constructed a strong, nicely-respected product or service guided by a customer-centricity that aligns effectively with SolarWinds’ mission and dedication into the technological innovation Expert community.
In the meantime, the asset administration will give you a complete check out of the asset’s lifecycle from its acquire to disposal. It pays to trace business laptops and cell equipment through Team Plan or Area Login Scripts especially if you’re implementing a BYOD (deliver your very own device) coverage. You can rapidly see essential info within the asset, for example, effectiveness, place, and specs.
This award is offered to software solutions with an extensive free trial give. We actually appreciated The point that Samanage absolutely free trial enables probable buyers to completely evaluate the merchandise’s crucial attributes and provides buyers the thoroughly featured system and ample time and energy to overview the computer software based on their own wants or problem.
You’ll be capable of go through more details on the best characteristics of Samanage later Within this assessment. There is certainly also a piece dedicated to our interview with the corporate’s CEO who answered a number of of our inquiries relevant to the app’s usability and future options for its development.
“The IT Support Desk is Main to any IT Qualified's task and it really is something which they communicate with every day to provide their workforce.”
Removing the chaos of numerous Answer prerequisites, Samanage buyers can confidently and simply evaluate incidents, tasks, and assets in only one position.”
“Through read more the Samanage Local community, phone phone calls, Reside chat and social websites, Samanage group users are literally simply a click away to answer issues and settle for feed-back.”
Samanage don't just delivers whole ITIL-All set IT provider desk and asset administration capabilities, but matches these with trustworthy customer service. The software program is frequently upgraded to address current marketplace wants, making it one of the benchmarks for the latest improvement within their business.
An intuitive element that we noted is always that in lieu of clicking a ‘Resolve’ button to shut a ticket–the normal in ticketing applications–you change the ticket position to ‘Resolve’. Far more cumbersome, We all know, but it’s a precaution to ensure the ticket has become double checked.
A quick fix for This is certainly to offload the mundane minimal duties from IT support and develop a self-services portal. Most helpdesk methods supply this feature, Samanage involved. But not all are ITIL-Accredited, so they absence full provider catalog capabilities that Samanage characteristics.
The insights we achieve from partaking with them, in locations like our THWACK on the web Group, permit us to create products which address nicely-comprehended IT administration worries in ways that engineering pros want them solved. This focus on the user and dedication to excellence in conclusion-to-close hybrid IT overall performance management has founded SolarWinds as a globally leader in network management application and MSP alternatives. Find out more now at .